Refund Policy

At NueShape, customer satisfaction is our top priority. That's why we offer a 30-day guarantee for all of our products purchased on our store. If for any reason you are not completely satisfied with your purchase, please contact us at support@trynueshape.com within 30 days of receipt to request a return.

In addition, we also offer a 24-hour cancellation policy for any orders placed on our store. If you would like to cancel your order, please contact us at support@trynueshape.com within 24 hours of placing your order. We will make every effort to accommodate your request.

Please note that all returns and cancellations are subject to our return policy terms and conditions.

  • Returns must be received within 30 days of receipt.
  • All returned items must be include the original packaging and tags attached.
  • Refunds will be issued to the original payment method.
  • We are not responsible for any return shipping fees.
  • We reserve the right to refuse any returns that do not meet these requirements.

If you have any questions or concerns about our return or cancellation policies, please don't hesitate to contact us at support@trynueshape.com.

Thank you for choosing NueShape!

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.